Privacy Policy

Information We Collect

At Ignis Storm Veliar Hotel, we collect information you provide directly to us, such as when you create an account, make a reservation, request services, or contact us. This may include:

• Personal identification information (name, email address, phone number)
• Payment information (credit card details, billing address)
• Reservation details and preferences
• Communication records and feedback
• Location data when you use our mobile services

How We Use Your Information

We use the information we collect to:

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Improve our facilities and customer experience
• Send promotional materials (with your consent)
• Comply with legal obligations
• Protect against fraud and unauthorized transactions

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist in our operations
• When required by law or to protect our rights
• In connection with a business transaction
• With your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments
• Access controls and employee training
• Secure data storage facilities

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data
• Restriction of processing
• Data portability
• Objection to processing

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:

• Essential cookies for website functionality
• Analytics cookies to understand usage patterns
• Marketing cookies for personalized content
• Third-party cookies from service providers

You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.

International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable legal requirements.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.